These Terms and Conditions set out the basis on which removal services are provided in and around the Crystal Palace area. By making a booking, confirming an estimate, or allowing work to commence, you agree to be bound by these Terms and Conditions. If you do not agree, you should not proceed with any booking or use of removal services.
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company requesting the removal services and responsible for payment.
Goods means all items, belongings, furniture, personal possessions and any other property that is to be packed, moved, transported, stored, or otherwise handled.
Services means any removal, packing, loading, unloading, transportation, storage, clearance, or related services provided in connection with a contract.
Premises means any property or location from which Goods are collected, at which they are delivered, or otherwise accessed in connection with the Services, including homes, offices, storage units and communal areas.
The Services typically include the provision of a vehicle or vehicles, removal staff, and manual labour to move Goods between Premises. Services may also include packing, unpacking, dismantling and reassembly of basic furniture, and provision of packing materials if expressly agreed in writing.
The exact scope of Services, including dates, times, manpower levels, and any additional tasks, will be set out in the written quotation or booking confirmation provided to the Customer. Only the Services specifically described in the quotation or confirmation are included in the price.
3.1 Initial enquiries
Customers may request a quotation by providing details of the Premises, the volume and nature of Goods, access conditions, and preferred dates. Quotations may be given based on information provided remotely or following an in-person visit where offered.
3.2 Quotations
All quotations are based on the information supplied by the Customer and are given on the understanding that the details are accurate and complete. Quotations are usually valid for a limited period, which will be stated on the quotation. After expiry, a new quotation may be required.
Quotations are not binding until accepted by the Customer and confirmed by the provider of the Services. Any significant changes in circumstances, including access restrictions, additional Goods, or rescheduling, may result in the quotation being revised.
3.3 Confirmation of booking
A booking is confirmed only when the Customer has formally accepted the quotation, agreed to these Terms and Conditions, and any required deposit or advance payment has been received. Verbal indications of intent to proceed are not sufficient to guarantee a booking date or time.
Customers are responsible for checking that all details in the booking confirmation are correct, including dates, addresses, and the description of Services. Any discrepancies should be raised without delay.
The Customer must ensure that adequate access is available at all Premises at the agreed times. This includes arranging any necessary parking permissions, building access, lift bookings, or permits, and providing accurate information regarding stairs, narrow entrances, or other access limitations.
The Customer is responsible for:
Ensuring that Goods are ready for collection and properly packed where self-packing has been chosen.
Disconnecting and preparing appliances, securing loose items, and emptying and defrosting fridges and freezers.
Removing or protecting fixtures and fittings that might be damaged during normal handling.
Supervising at least one authorised person at each Premises to advise on placement of Goods and to check that all items are loaded and unloaded as required.
Where access is restricted, delays occur, or additional work is required due to inaccurate or incomplete information provided by the Customer, additional charges may apply.
5.1 Pricing basis
Charges for Services are typically based on a fixed quote or an hourly rate, as set out in the quotation or booking confirmation. Prices may reflect factors including distance, volume of Goods, number of staff required, access conditions, and any specialist handling needs.
5.2 Deposits and advance payments
A deposit or advance payment may be required to secure a booking. The amount and due date will be stated in the quotation or booking confirmation. Failure to pay a required deposit by the due date may result in the booking being cancelled or the date released.
5.3 Payment terms
Unless otherwise agreed in writing, any balance outstanding is payable on or before completion of the Services on the booked date. Payment methods accepted will be detailed at the time of booking. The Customer remains liable for all charges even where payment is to be made by a third party.
Where payment is not received on time, the provider of the Services may withhold delivery of Goods, decline to commence or continue the work, or apply late payment charges and interest as permitted by law.
5.4 Additional charges
Additional charges may be applied where:
The actual volume or nature of Goods exceeds that originally declared.
Access is significantly worse than described, causing delays or requiring extra staff.
Waiting time arises through no fault of the provider, including delays with keys, paperwork, or access.
Extra Services are requested on the day, such as additional packing, dismantling, or multiple trips.
Any such charges will be calculated on a fair and reasonable basis and communicated to the Customer as soon as practicable.
6.1 Customer cancellations
If the Customer wishes to cancel or significantly change a booking, notice must be given as early as possible. Cancellation terms, including any charges, will be specified in the quotation or booking confirmation. As a general guide:
Cancellations made well in advance may be subject to no charge or a modest administrative fee.
Cancellations made closer to the booked date may incur a percentage of the quoted price, reflecting the reserved time and resources.
Cancellations on the day of the move, or failure to be available when the team attends, may be charged at up to 100 percent of the agreed price.
6.2 Amendments and rescheduling
Requests to change the date, time, or scope of the Services will be accommodated where possible, but cannot be guaranteed. Changes are subject to availability and may result in revised pricing. If a requested change cannot be accommodated and the Customer chooses to cancel instead, the cancellation provisions in these Terms and Conditions will apply.
6.3 Provider cancellations
In the rare event that the provider of the Services must cancel due to reasons beyond reasonable control, including severe weather, accidents, road closures, staff illness, or vehicle failure, every effort will be made to reschedule or to recommend an alternative solution. Liability will be limited to the return of any deposit or pre-payment made for Services not provided, and no further compensation will normally be payable.
The Customer must not include in the Goods any items that are hazardous, illegal, corrosive, explosive, or otherwise unsafe, including but not limited to gas cylinders, fuels, flammable liquids, firearms, ammunition, illegal substances, or chemicals. Livestock, pets, or perishable goods should not be included unless expressly agreed in writing.
High-value or fragile items such as jewellery, watches, cash, important documents, artworks, antiques, or electronic devices should be declared in advance. The provider may refuse to carry such items or may require special packing, additional charges, or specific insurance arrangements.
8.1 Duty of care
Reasonable care and skill will be exercised in handling, packing, and transporting Goods. However, some risk of damage or loss is inherent in any removal activity, and Customers are advised to ensure they have adequate insurance cover for their Goods.
8.2 Standard liability
Liability for loss of or damage to Goods while in the care of the provider will be limited to a reasonable figure per item or per consignment, as set out in the quotation or booking confirmation, unless a higher level of cover has been expressly agreed in writing. The provider will not be liable for any loss or damage where:
The damage arises from normal wear and tear, inherent defects, or pre-existing damage.
Fragile items are not adequately packed by the Customer.
Goods are moved against professional advice due to their condition or construction.
Loss or damage results from war, terrorism, civil unrest, or other events beyond reasonable control.
8.3 Indirect and consequential loss
The provider will not be liable for any indirect or consequential loss, including loss of profit, loss of income, loss of opportunity, or inconvenience arising from delay, damage, or loss, except where such liability cannot be excluded under applicable law.
8.4 Time limits for claims
The Customer must inspect Goods and Premises as soon as reasonably possible after completion of the Services. Any loss, damage, or other issues must be reported in writing within a reasonable period, which will be stated in the quotation or booking confirmation. Failure to notify within that period may affect the ability to investigate and may limit or extinguish any claim.
The provider will maintain appropriate public liability and, where applicable, goods in transit insurance as required by law and common industry practice. Customers are strongly advised to consider arranging their own additional insurance cover for valuable or fragile Goods, as standard limits may not fully cover their value.
10.1 Waste handling
Where Services include removal of unwanted items, rubbish, or waste, this will be carried out in accordance with applicable waste and environmental regulations. Only licensed facilities will be used for disposal, and waste transfer notes may be completed where required.
10.2 Prohibited waste
Certain items cannot be accepted for removal or disposal, including hazardous waste, clinical waste, asbestos, chemicals, and other items classified as dangerous or requiring specialist treatment. The Customer is responsible for disclosing the presence of any such materials. If prohibited waste is discovered, it may be refused, returned, or reported to the relevant authorities.
10.3 Duty of care
The provider will take reasonable steps to dispose of waste responsibly and in line with environmental obligations. The Customer must not request or encourage any disposal that would breach regulations, including fly-tipping, unlicensed dumping, or burning of waste.
All times stated for arrival, completion, or delivery are estimates based on conditions anticipated at the time of booking. Delays may occur due to traffic, weather, road closures, accidents, or other circumstances beyond reasonable control.
The provider will not be liable for failure or delay in performing obligations where such failure or delay results from events beyond reasonable control, including but not limited to natural disasters, extreme weather, industrial action, public emergencies, or acts of government.
Personal data provided by the Customer, such as names, addresses and access information, will be used solely for the purposes of providing and administering the Services, handling payments, and complying with legal obligations. Reasonable measures will be taken to protect such information from unauthorised access, misuse, or loss.
Customer details will not be sold to third parties. Information may be shared where necessary with insurers, subcontractors, or regulatory bodies strictly for the purposes of delivering the Services or complying with legal duties.
If the Customer is dissatisfied with any aspect of the Services, concerns should be raised as soon as possible so that they can be addressed promptly. A clear description of the issue, including dates and relevant details, should be provided.
Every reasonable effort will be made to resolve disputes amicably. If a dispute cannot be resolved through informal discussion, the parties may consider mediation or other forms of alternative dispute resolution before pursuing court proceedings.
These Terms and Conditions, and any contract for Services formed under them, are governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms and Conditions, the Services, or any related matters.
Any variation to these Terms and Conditions must be agreed in writing. If any provision is determined to be invalid or unenforceable by a court or competent authority, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
By proceeding with a booking for removal services in Crystal Palace or the surrounding areas, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
Trust our top removal in Crystal Palace to give you quality services at low prices!
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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